POLICIES / CUSTOMER SERVICE
This Privacy & Security Policy is to inform you of the information gathering and security practices of this web site. At Burns Power Tools, we are committed to providing a secure online shopping environment while protecting your privacy.
COLLECTION OF INFORMATION:
When you visit our website, we will not collect any personal information about you. We do collect personal information, such as names, postal addresses, phone numbers, email addresses, etc., when voluntarily submitted by you (our visitor). The information you decide to provide is used to fulfill your order or specific request, and also may be used contact you. For example, we may send you marketing or promotional materials via email. All emails and newsletters from this site allow you to opt out of further mailings.
DISTRIBUTION OF YOUR INFORMATION:
Web logs also may be used if necessary to help identify any person attempting to break into or damage our website. We may share web log information with law enforcement agencies if we believe that we have evidence of a violation of computer security or related laws. Aggregate (non-personal) cookie and tracking information may be shared with third parties.
We keep your information PRIVATE and do not sell our mailing list to anyone. All personal information that you enter on burnstools.com is protected and used so that we can better serve you. We will not share your information with other companies or agencies for marketing purposes.
CHILDREN & PRIVACY:
We request that children under 18 do not submit or post any information to the site without a parent’s or guardian's consent. We will not request or knowingly collect from a child any information online that can be traced to the child, such as an e-mail address, name, or information about the child's family. We will not knowingly use information that a child provides to us for any marketing, selling or promotional purposes.
By using this website you signify your acceptance of this Privacy Statement, and you adhere to the terms and conditions posted on the website. If you do not agree with any of these terms, please do not use this site or submit any personal information. We reserve the right to make changes to this policy. Any changes to this policy will be posted.
Treating our customers with the proper appreciation and respect are just a few of the things that have kept Burns Power Tools in business since 1934. Should you have any questions or concerns regarding our policies, please contact us.
If you are not completely satisfied with your purchase, you may return it to us for a prompt refund within 30 days. Please call or email for a return authorization number prior to sending any product back to us. Once we give you the authorization, send the return to:
Burns Tools Return Dept.
350 Mariano Bishop Blvd
Fall River, MA 02721
Product must be returned in saleable condition, unused, and in original packaging, including Universal Product Code (UPC), manuals and parts.
We are unable to accept any returns on replacement parts (including but not limited to electronic parts, switches, brushes, cords, armatures, etc.)
Please enclose a contact phone number and a copy of your invoice so that we may promptly credit your account. The customer is responsible for all freight charges back to Burns Tools. Please contact us for additional instructions.
Any unused product returned after 30 days of purchase must be approved by Burns Tools. If approved, the item(s) will be subject to a 15% restocking fee.
Any product that is not returned in its entirety or has been damaged cannot be refunded.
In addition to our 30-day policy, we honor manufacturers’ "Satisfaction Guaranteed" policies.
We offer several options for your convenience, including Ground, 3-Day Select, 2nd Day Air, 2nd Day Air AM, Next Day Air Saver, Next Day Air, and Next Day Air Early AM. Estimated charges will calculate when you checkout. We cannot guarantee the estimate, but you will be notified immediately of any discrepancy between actual shipping cost and the calculated shipping cost via email.
Large items (over 150 lbs) can only ship via freight truck, and many will have special flat-rates. Expedited shipping for these items is not available.
Any “Free Shipping” promotions (such as Festool’s $150+ promo) are for Ground shipping only within the contiguous United States. You can certainly select a faster shipping option by choosing something other than “Ground” from the drop-down menu at checkout.
Most orders placed before 1:00 PM EST ship that same day. This is subject to the item being in-stock. You will be notified via email of any significant delay.
No tax applies to orders delivered outside of Massachusetts & Rhode Island. Deliveries within these two states are subject to local sales tax on order total. Sharpening & Labor Services are not taxed.
Only select items and brands can be shipped internationally. On international orders, we do not add international tax, tariffs or duties to orders. It is solely your responsibility to pay these fees, if applicable.
All prices are listed in U.S. dollars, and reflect our most recent pricing schedule. Typographical errors in description and/or price are subject to correction. We also reserve the right to limit orders based on out of stock situations. We would contact you via email should any error apply to your order.
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