FAQs

Can I have my delivery sent to a different address?

Yes, although in some cases we may contact the buyer to gather further information to ensure the addresses we are delivering to are genuine and safe for our couriers. In some cases we may also ask for supporting documentation to be sent to us regarding proof of address.

Please note: If you are using Paypal at checkout we are not permitted to change the delivery address from the one provided at time of order.

Can I track my order online?

Yes, we have on-line tracking available via UPS.  You will be provided with a tracking number and instructions by e-mail once your order has been confirmed and shipped.


What is your returns policy?

If you order goods incorrectly or are not entirely happy with your purchase, you can return them to us in their original packaging within 60 days for a full refund. See our returns policy for more details.


My items have been delivered and are damaged, what do I do?

If the package looks damaged in any way, you can refuse the delivery or sign for it unexamined. If it has been damaged by the carrier and you have not signed unexamined we cannot be held liable or make a claim with the carrier which may result in a delay processing your new merchandise request. You must inform us immediately by e-mail or phone of any damaged goods. See our returns policy for more details.


What guarantee comes with the items that I've ordered?

Every product we sell is covered by the manufacturer’s warranty. See the warranty link within each product page for details. It may be possible to extend this warranty with the manufacturer, details of which can be found within the items packaging or on the manufacturer’s website. Your receipt/invoice acts as your guarantee and must be provided if making a warranty claim.

 

Security

We have taken every measure possible to ensure that this site is secure. Your information will not be passed on to a third party for any reason. If you encounter a security issue with our site contact us immediately.

We are PCI compliant and our website is also SECURE which means it is tested daily to keep you safe from identity theft, credit card fraud, spyware, spam, viruses and online scams.